Every day is worth celebrating with our cakes
Ordering Policy
Please read carefully before placing an order.
Order & Payment Guidelines
1. Payment Methods:
At this time, we only accept Zelle to daijona.young@yahoo.com
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2. Retainer:
- A non-refundable retainer of 50% of the total order cost is required to secure your booking.
- The retainer must be paid at the time of placing the order.
- The remaining balance is due 14 days before the event date.
3. Final Payment:
- Final payment must be completed 14 days before the event date.
- Orders placed within 7 days of the event date must be paid in full at the time of booking.
Cancellation and Refunds
1. Cancellation Policy:
- Cancellations made 14 days before the event date will receive a full refund of any payments made, minus the non-refundable retainer.
- Cancellations made within 7 days of the event date will forfeit all payments made.
2. Refund Requests:
- Refund requests must be made in writing via email to contact@jonassweets.com.
- Refunds will be processed within 3 business days of approval.
3. Non-Refundable Retainer:
- All retainers are non-refundable due to the custom nature of our products and the time and resources required to prepare your order.
Chargeback & Payment Disputes
All payments made to Jona's Sweets are considered final. By submitting payment, you agree to the terms outlined in this policy. In the event of a chargeback or payment dispute, Jona's Sweets will provide all related documentation, including order confirmation and communications, to the payment processor. We encourage all clients to reach out directly with any concerns so we can resolve them promptly and professionally.
Design Disclaimer
1. Inspiration Photos:
- We welcome inspiration photos to help guide the design of your custom order.
- Please note that while we strive to capture the essence and style of your inspiration photos, we cannot create exact replicas.
2. Design Variations:
- Our products are handmade, and slight variations in color, design, and decoration may occur.
- We reserve the right to make adjustments to the design to ensure the highest quality and structural integrity of the final product.
3. Custom Designs:
- For custom designs, a detailed consultation will be conducted to understand your vision and preferences.
- A sketch or digital representation of the proposed design will be provided for approval before production begins.
Allergy Disclaimer
1. Common Allergens:
-Please be aware that our kitchen is not a nut-free, dairy-free, gluten-free, or allergen-free environment.
- We use ingredients that may contain or come into contact with common allergens such as nuts, dairy, gluten, and eggs.
2. Customer Responsibility:
- It is the customer’s responsibility to inform us of any allergies or dietary restrictions at the time of placing the order.
- We will do our best to accommodate your needs, but we cannot guarantee that our products will be free from traces of allergens.
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3. Limitation of Liability:
- Jona's Sweets will not be held responsible for any allergic reactions or other adverse effects that may occur from consuming our products.
- By placing an order, you acknowledge and accept this risk.
Contact Us
If you have any questions or concerns about our order policies, please contact us at:
Jona's Sweets
(757)-528-2434